Terms of service

Terms & Conditions

Last updated: 22 May 2026

Welcome to Hillery & Son. These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By accessing this website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Us

Hillery & Son operates this website through the Shopify platform. Throughout the site, the terms “we”, “us” and “our” refer to Hillery & Son.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian;
  • You are legally capable of entering into binding contracts; and
  • The information you provide is accurate and complete.

3. Products & Availability

We make every effort to display our products, descriptions and pricing accurately. However:

  • Product images are for illustrative purposes only;
  • Colours may vary depending on your device or screen settings;
  • Availability is subject to stock levels; and
  • We reserve the right to discontinue or modify products without notice.

We may limit the quantities of any products or services offered.

4. Pricing & Payments

All prices displayed on the website are shown in the applicable currency and include VAT where required by law unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Payments are processed securely through third-party payment providers. We do not store your full payment card details.

5. Orders

Once you place an order, you will receive an order confirmation email. This email does not constitute acceptance of your order.

We reserve the right to:

  • Refuse or cancel any order;
  • Limit quantities purchased per person, household or order; or
  • Request additional verification before accepting an order.

A contract is formed only when your order has been dispatched.

6. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Courier services;
  • Customs processing;
  • Weather conditions; or
  • Circumstances beyond our reasonable control.

Risk in products passes to you upon delivery.

7. Returns & Refunds

We want you to be satisfied with your purchase.

If you are unhappy with your order, you may request a return or refund in accordance with our Returns Policy.

Returned items must:

  • Be unused and in original condition;
  • Include original packaging where possible; and
  • Be returned within the stated return period.

Refunds will be processed to the original payment method once the returned item has been inspected and approved.

Certain items may be excluded from returns for hygiene, customisation or clearance reasons.

8. Promotions & Discount Codes

Promotional offers and discount codes:

  • Cannot be exchanged for cash;
  • May only be used during the stated promotional period;
  • May be limited to one use per customer; and
  • May be withdrawn or amended at any time.

9. Intellectual Property

All content on this website, including:

  • Logos;
  • Branding;
  • Product images;
  • Graphics;
  • Website design; and
  • Written content

is owned by or licensed to Hillery & Son and is protected by intellectual property laws.

You may not reproduce, distribute or exploit any content without our prior written permission.

10. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes;
  • Attempt to interfere with website security or functionality;
  • Upload malicious code or harmful software; or
  • Use the website to infringe the rights of others.

We reserve the right to terminate access to users who breach these terms.

11. Limitation of Liability

To the fullest extent permitted by law, Hillery & Son shall not be liable for:

  • Indirect or consequential losses;
  • Loss of profits, data or business opportunities; or
  • Any damages arising from the use of this website or products purchased through it.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

12. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, policies or practices of external websites.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will take effect immediately upon publication on this page.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in your operating jurisdiction.

Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the relevant courts.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.