Refund policy

At Hillery & Son, we are committed to providing high-quality products and excellent customer service. Please read our Returns & Refund Policy carefully before placing your order.

Returns & Exchanges

We accept returns and exchanges within 30 days of receiving your order only if the item is:

  • Faulty

  • Damaged during delivery

  • Defective upon arrival

To be eligible for a return or exchange:

  • The item must have been purchased directly from www.hilleryandson.com

  • The item must be returned within 30 days of receipt

  • The item must be unused and in the same condition that you received it

  • The item must be returned in its original packaging

  • Proof of purchase or receipt must be provided

Non-Returnable Items

We do not accept returns or provide refunds for:

  • Products that have been opened or used

  • Products that are not faulty, damaged, or defective

  • Sale, clearance, or discounted items

  • Products purchased through third-party retailers, marketplaces, or resellers

Exchanges

Where a product is confirmed to be faulty, damaged, or defective, we may offer a replacement product, subject to stock availability.

If a replacement is unavailable, a full refund will be issued.

Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed to be faulty, damaged, or defective.

Please note:

  • Original shipping charges are non-refundable

  • Customers are responsible for ensuring returned items arrive safely

  • For items valued over £60, we recommend using a tracked delivery service or purchasing shipping insurance

  • We cannot guarantee receipt of returned items without tracking information

How to Request a Return or Exchange

If your order meets the conditions outlined in this policy, please contact us before returning your item.

Email: [Your Email Address]
Subject Line: RETURNS

Please include:

  • Your order number

  • A description of the issue

  • Photographs showing any damage or defect (if applicable)

Return Address

Hillery & Son
Arch 471 Bow Common Lane
London E3 4BN
United Kingdom

Refund Processing

Once your return has been received and inspected, we will notify you whether your refund or exchange request has been approved.

Approved refunds will be processed to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions regarding this policy, please contact us using the details provided above.