Privacy Policy

Last updated: 22 May 2026

Hillery & Son respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide

• Name;
• Billing and delivery address;
• Email address;
• Telephone number;
• Payment details;
• Order history; and
• Any information submitted through contact forms or customer support.

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address;
• Browser type;
• Device information;
• Website usage data;
• Cookies and tracking information; and
• Location data where permitted.

2. How We Use Your Information

We use your information to:

• Process and deliver orders;
• Manage payments and refunds;
• Provide customer support;
• Improve our website and services;
• Detect fraud and maintain website security;
• Send order updates and service communications; and
• Send marketing communications where you have consented.

3. Marketing Communications

If you subscribe to our mailing list, we may send promotional emails regarding:

• New products;
• Offers and promotions; and
• Company updates.

You may unsubscribe at any time by clicking the unsubscribe link in our emails.

4. Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality;
• Analyse website traffic;
• Remember user preferences; and
• Deliver personalised content and advertising.

You can manage or disable cookies through your browser settings.

5. Sharing Your Information

We may share your information with trusted third parties including:

• Payment processors;
• Delivery and logistics providers;
• Shopify and related e-commerce services;
• Marketing and analytics providers; and
• Legal or regulatory authorities where required by law.

We do not sell your personal information.

6. Payment Security

Payments are processed securely by third-party payment providers.

We do not directly store full payment card information on our servers.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders;
• Meet legal and accounting obligations;
• Resolve disputes; and
• Enforce our agreements.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal data;
• Correct inaccurate information;
• Request deletion of your data;
• Restrict or object to certain processing;
• Withdraw consent; and
• Request a copy of your data.

To exercise these rights, please contact us using the details provided on our website.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your own jurisdiction.

Where required, we take appropriate safeguards to protect your personal information.

10. Third-Party Services

Our website may include links or integrations with third-party services.

We are not responsible for the privacy practices or content of external websites or services.

11. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the contact details available on our website.