Shipping Policy

Thank you for shopping with Hillery & Son. Please read our Shipping Policy carefully before placing your order.

UK Shipping

We currently ship across the United Kingdom.

Orders placed before 1:00 PM (Monday – Friday) are typically processed and dispatched the same working day.

Once dispatched, UK delivery usually takes 2–3 working days.

Please note:

• Orders placed after 1:00 PM, on weekends, or on bank holidays will be processed on the next working day
• Delivery times may vary during peak periods, seasonal holidays, or due to courier delays
• Shipping estimates are provided as guidelines and are not guaranteed

Order Processing

All orders are subject to availability and payment verification before dispatch.

You will receive a confirmation email once your order has been successfully placed, followed by a dispatch confirmation once your order has been shipped.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

• High order volumes
• Bank holidays or public holidays
• Courier service disruptions
• Severe weather conditions or unforeseen circumstances

We appreciate your patience and understanding during these times.

Incorrect Shipping Information

Please ensure all shipping information is entered correctly at checkout.

Hillery & Son cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible at:

Please include:

• Your order number
• A description of the issue
• Photographs of the damaged item and packaging, where possible